Refund & Chargeback Policy

Once an Evaluation has been provisioned, accessed or trading has begun, the Evaluation fee is non-refundable except as expressly stated in this Policy, expressly offered by L7 in writing, or where applicable law requires otherwise. The Evaluation fee purchases access to the assessment service and, if earned, the related Trading Certificate; it is not a deposit, investment or prepaid funded-account balance.

• Failure to reach Actual Net Realized Profit or Qualification Progress requirements.
• A Daily Trailing Drawdown, Static Maximum Drawdown or other valid rule breach.
• Closure of an Evaluation after 30 days with no trade.
• User inactivity, change of mind or dissatisfaction with strategy/performance.
• A market or instrument becoming unavailable where L7 otherwise provides the purchased Evaluation service in a commercially reasonable form.
• A bona fide decision not to activate funding based on qualitative risk, strategy, liquidity, scalability, operational or other suitability considerations, where the Evaluation and Certificate service was validly delivered.

Subject to reasonable verification, L7 may issue a refund, credit or replacement service for: (a) a duplicate charge; (b) an unauthorized payment where the account holder did not obtain or use the Service; (c) material non-delivery of a purchased Evaluation that L7 cannot cure within a reasonable period; (d) a demonstrable L7-side technical error where restoration or replacement is impracticable; (e) a refund expressly promised in writing by L7; (f) a KYC, legal, provider, market, capital-capacity, operational or other post-pass onboarding circumstance described below; or (g) a refund required by non-waivable law.

L7 may also issue a full or partial refund or account credit as a discretionary customer-service remedy. A discretionary refund does not establish a precedent for other users or future purchases.

If a trader receives a Verified Pass but L7 cannot onboard the trader solely because identity/KYC cannot be approved for a non-misconduct reason, L7 may refund the amount actually paid for the single, specific Evaluation that produced the Verified Pass. L7 is not required to refund other completed, expired or failed Evaluations.

This exception does not apply where rejection results from false or misleading information, account sharing, fraud, sanctions/prohibited-person status, use from a prohibited jurisdiction, deliberate location concealment, forged documents, chargeback abuse or another breach by the user, except where mandatory law requires otherwise.

A Certified Trader has no automatic refund right merely because L7 declines, conditions or defers funded activation based on a bona fide qualitative funding/risk decision. The Evaluation and Certificate service has been delivered.

L7 may nevertheless, in its discretion, refund all or part of the fee paid for the specific Evaluation, provide an account credit or replacement Evaluation, offer a priority waitlist, or make another remedy available where L7 does not extend funded access because of capital/funding capacity, provider/venue limitations, market availability, internal risk allocation, legal restrictions, operational constraints or other non-misconduct circumstances. A refund does not by itself invalidate the trader’s Verified Pass or Certificate.

Coupons, credits, bonus Evaluations and promotional value generally have no cash value and are not refundable except as expressly stated. If a cash refund is approved for a discounted purchase, the refund will not exceed the amount actually paid.

Contact L7 at legal@l7.exchange or the support channel shown in your dashboard with your account email, transaction reference, Evaluation ID and reason. L7 may request reasonable evidence and may return funds to the original payment method where practicable.

You retain all non-waivable rights to dispute genuinely unauthorized or unlawful charges. Before filing a chargeback for a service issue, you agree, to the extent permitted by law, to make a reasonable attempt to contact L7 so the issue can be investigated.

Knowingly filing a false or materially misleading chargeback after accessing, trading, completing or breaching an Evaluation, receiving a Certificate, completing Funding Requirements, entering the funded relationship or receiving a payout is prohibited. L7 may provide payment processors and financial institutions with evidence of service delivery and use, including acceptance records, login/device data, trades, Evaluation status, KYC/funding-status information and communications.

During a payment dispute, L7 may temporarily suspend associated accounts, Certificate verification, funding processing and pending payouts to preserve the status quo. If a dispute is determined to be fraudulent or abusive, L7 may terminate the account and seek recovery of the disputed amount, processor fees and reasonable enforcement costs to the extent permitted by law.

Nothing in this Policy excludes a refund, cancellation, cooling-off or payment-dispute right that applicable law does not permit the parties to waive. Where legally required for immediate digital/service performance, L7 will obtain the user’s express consent to begin performance and acknowledgement of any resulting loss of withdrawal rights.